Orders are typically prepared and dispatched within 1–3 business days. Larger bulk orders may require additional processing time to ensure consistent quality.

All items are securely packaged to protect edges and surfaces during transit.

Once dispatched, delivery times depend on the courier service and destination. Tracking information will be provided whenever available.

If you have a deadline or urgent requirement, please contact us before ordering and we will do our best to accommodate.

We accept returns within 14 days of delivery. Items must be unused and in their original condition.

Because our products are made from natural hardwood, variations in grain and color are not considered defects.

For bulk orders, if there is any issue with your delivery, please contact us immediately so we can resolve it quickly.

Custom and made-to-order items may not be eligible for return unless faulty.

Orders may be cancelled within 12 hours of purchase. After this time, production or preparation may already be in progress.