Made-to-Order & Lead Time

This table is made to order.
Production time is typically 2-5 days, depending on design complexity and current workload.
You will be kept informed throughout the build process.

Packaging

Each table is professionally packed to ensure safe transport:

• Protective wrapping

• Reinforced outer packaging

• Designed to protect both wood and epoxy surfaces

Shipping Method

Due to the size, weight, and value of this item, shipping is arranged via:

• Specialist furniture courier or

• Tracked and insured delivery service

All shipments are fully insured for their full value.

Shipping Costs

Shipping costs are calculated individually based on:

• Delivery location

• Table size and weight

Please contact us before purchase for an accurate shipping quote.

Delivery Areas

• United Kingdom: Available

• International shipping: Available on request

Customs duties, import taxes, or fees (if applicable) are the responsibility of the buyer.

Delivery Access

It is the buyer’s responsibility to ensure:

• Clear and safe access for delivery

• The table will fit through doorways, stairwells, and lifts

Failed or refused deliveries due to access issues may incur additional charges.

Damage in Transit

Please inspect the item upon delivery.
Any damage must be reported within 24 hours of receipt, with clear photographs of the packaging and item.

🔁 Returns, Refunds & Cancellations Policy

🪵 Custom & Made-to-Order Items

All custom and made-to-order items are made specifically for each customer.

For these items, returns and exchanges are not accepted unless the item arrives damaged or faulty.

📦 Standard (Non-Custom) Items

For non-custom items, we accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in original condition

• The item must be returned in its original packaging

⚠️ The buyer is responsible for ensuring they have:

• Read the full product description

• Checked all photos carefully

• Understood the item before purchasing

Returns will not be accepted if the item does not meet these conditions.

❌ Cancellations

• Orders may be cancelled within 48 hours of purchase, as long as production has not started

• Once materials have been ordered or production has begun, the order cannot be cancelled

🚚 Damaged or Faulty Items

Please inspect your order immediately upon delivery.

If your item arrives damaged or faulty:

• Contact us within 24 hours of delivery

• Provide clear photos of the item and packaging

We will then offer:

• Repair

• Replacement

• Refund (depending on the situation)

🌳 Natural Materials Disclaimer

Our products are made from solid natural wood (oak).

Variations in:

• Grain

• Colour

• Knots

• Texture

are completely natural and are not considered defects, but part of handcrafted character.

📏 Delivery Access Responsibility

We are not responsible for failed deliveries due to:

• Narrow doorways

• Stairs

• Lifts

• Restricted access

Please check all measurements before ordering.

📧 Contact

📧 odwoodcraft.uk@gmail.com